FAQs & Policies

Appointments are scheduled by phone or text at 305-767-3461. All services are available by appointment only.

Every session is customized around your body, preferred pressure, comfort, and wellness goals. If you are unsure what to select, simply describe what you need when scheduling and Desirae will help you choose.

Coastal Palms Massage is located inside Pink Lemonade Beauty Plaza at The Perry Hotel & Marina:

7025 Shrimp Road, Suite 2E
Key West, FL 33040

Detailed directions and parking information are available on the Contact page.

Please arrive 10–15 minutes early for your first appointment to complete a brief intake form and allow yourself time to settle in.

Prenatal massage is performed in comfortable side-lying positions with supportive regular pillows and a long body pillow. Each session is adjusted for your stage of pregnancy, comfort, and individual needs.

Couples massages are performed simultaneously by two licensed massage therapists. Advance scheduling is required and availability depends on the schedule of the second therapist. Complimentary aromatherapy is included.

Please prepare a clear, unobstructed area of approximately 8 × 10 feet for each massage table. Allow approximately 15–20 minutes before and after the appointment for setup and breakdown.

For yacht appointments, please provide the marina or vessel location along with parking, dock-access, and security instructions.

Hot Stone Therapy must be requested when scheduling so the stones can be properly prepared. Aromatherapy and Foot Reflexology may also be requested when booking.

Your appointment time is reserved especially for you. Please provide at least 24 hours’ notice if you need to cancel or reschedule.

No-shows and cancellations made with less than 24 hours’ notice may be charged 50% of the scheduled service price. 

Emergencies, illness, and severe weather will be considered individually. Please contact Desirae as soon as possible if an unexpected situation arises.

Late arrivals may receive the remaining portion of their scheduled appointment so the following client is not delayed. The full service price will still apply.

For mobile appointments, delays caused by unavailable access, parking, security, or an unprepared setup area may reduce the hands-on session time.

All services are strictly professional and therapeutic. Inappropriate behavior or requests will result in the immediate termination of the session, and the full service price will be due.